FAQ - Frequently Asked Questions
General Questions
1. What is Occhiali Vernaleone?
Occhiali Vernaleone is an online store specializing in the sale of high-quality eyeglasses and sunglasses, offering a wide range of brands and styles to suit every need and preference.
2. How can I contact customer service?
You can contact our customer service by email at info @occhialivernaleone .com or by calling +390832947344 during business hours (Mon-Fri, 9:00-18:00).
Orders
3. How can I place an order?
To place an order, browse our catalog, select the desired product, choose your options (such as color and size), and click "Add to Cart." Then proceed to checkout to complete your purchase.
4. Can I change or cancel my order after I've placed it?
Yes, you can change or cancel your order by contacting our customer service team within 2 hours of placing your order. After this time, we cannot guarantee changes or cancellations.
Payments
5. What payment methods do you accept?
We accept several payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, bank transfer, and cash on delivery for some orders.
6. Is it safe to make payments on your site?
Absolutely. We use advanced security protocols (SSL) to protect your personal data and payment information throughout the purchase process.
Shipping
7. What are the delivery times?
Delivery times vary depending on your location. Domestic shipments typically take 1-3 business days, while international shipments can take up to 10-15 business days.
8. Which couriers do you use for shipments?
We partner with trusted couriers like DHL, UPS, and Poste Italiane to ensure fast and secure deliveries.
9. Do you offer free shipping?
Yes, we offer free shipping on all orders within Italy. For orders within Europe, shipping is applied as indicated during checkout.
Returns and Refunds
10. What is your return policy?
We accept returns within 14 days of purchase for unworn products in their original packaging. To initiate a return, please contact our customer service for detailed instructions.
11. How can I request a refund?
Once your return is received and verified, we will process your refund using the same payment method used for the purchase. Your refund will be processed within 7-10 business days.
Products
12. How can I choose the right frame for me?
Visit our frame selection guide on the website or contact our customer service team for personalized assistance based on your face shape and style preferences.
13. Do you offer contact lenses or just glasses?
We currently specialize in selling eyeglasses and sunglasses. However, we are considering expanding our product range to include contact lenses in the future.
14. How can I clean and maintain my glasses?
We recommend cleaning your glasses regularly with a microfiber cloth and a specific lens cleaning solution. Avoid using harsh cleaners or rough towels that could scratch the lenses or damage the frames.
Warranty
15. What is your warranty policy?
We offer a 2-year warranty against manufacturing defects on all frames and lenses purchased on our website. The warranty does not cover accidental damage or normal wear and tear.
16. How can I request warranty service?
To request warranty service, contact our customer service team with a detailed description of the problem and proof of purchase. We will guide you through the repair or replacement process.
Other
17. Do you offer lens customization services?
Yes, we offer several lens customization options, including anti-reflective, photochromic, and polarized coatings. You can select these options during the checkout process.
18. How can I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email address in the dedicated field in the footer of our website. You'll receive updates on new collections, promotions, and exclusive offers.
19. Do you have a loyalty or rewards program?
Yes, we have a loyalty program that rewards our regular customers with exclusive discounts, early access to new collections, and other benefits. Sign up through your account to start earning points with every purchase.